We want you to be happy with the work, and we also need to be fair to the time and effort that goes into every project. This policy explains how cancellations and refunds work.
Cancelling a project
You can cancel a project at any time by writing to us. We will stop work and send a final invoice for the work completed up to that date.
Refunds
- Before work starts: if you cancel before we have started, the advance payment is refunded, less any third-party costs already paid on your behalf.
- After work has started: the advance covers the planning and design time already spent, so it is non-refundable. Payments made for stages we have not yet started are refunded.
- After delivery: once a project has been delivered and approved, fees are not refundable. We will fix any defects in the agreed scope at no extra cost.
Third-party costs
Domain names, hosting, paid themes or plugins and advertising spend are paid to other companies and cannot be refunded by us.
Recurring services
Monthly services such as SEO, social media or ads management can be stopped with 15 days' written notice. Fees already paid for a month in progress are not refunded.
How refunds are paid
Approved refunds are returned to the original payment method within 7 to 10 working days.
Contact us
To cancel or ask about a refund, please use our Contact page and quote your project name.